Frequently Asked Questions

About YourProps

Does YourProps sell the items shown on the site?

No. YourProps is a platform built by collectors for collectors. Every item you see belongs to an individual member who shows it as part of their collection. YourProps does not own, sell, rent, appraise or authenticate any of the items. If a listing has a "Make an offer" button, the owner is open to offers; if it says "Showcase only", the item is not for sale. For any question about a specific item, please contact the collector directly (see "How do I contact the owner of an item?").

I have an interesting item for sale. Does YourProps want to buy it?

YourProps was built by longtime collector Ryan Hood, who is still actively collecting. So if you have an interesting piece for sale or need a valuation, you can always send me a message through the contact form. If it does not fit into my collection, I might know someone who is interested, or I can help you make it available for sale on YourProps.com.

Is YourProps a shop or an auction house?

Neither. YourProps is a community where collectors catalogue and showcase original movie props, costumes and memorabilia, and connect with each other. Members may choose to make selected pieces available via "Make an offer", and buyer and seller then complete the deal via PayPal. YourProps also hosts an Auction Results section under "Market" where you can research what comparable pieces have sold for at auction houses.

Is the site available in other languages?

YourProps is currently available in English only. You are welcome to contact us in English.

Buying & Offers

How do I contact the owner of an item?

You need a free account. Log in via Google, PayPal or simply with your e-mail address, open the item's detail page and click the collector's username; on their profile use the "Message" button in the top right. Your message is delivered inside YourProps and the owner is also notified by e-mail. If the member you are trying to reach is online, you can even chat in real time.

How does "Make an offer" work?

If an item shows a "Make an offer" button, the owner might be open to offers. Log in, click the button, enter your offer and submit. Before your first offer you will be asked to connect your PayPal account; this verifies you as a serious buyer and is the payment method used if the deal goes through. The owner can accept, decline or send a counter offer, and you will be notified by e-mail either way. An offer that receives no response expires automatically after 14 days. Offers are in US dollars.

How do I withdraw an offer?

Go to your Dashboard and open the "Offers" section. Next to each open offer you will find a trash icon that lets you withdraw it as long as the owner has not accepted it yet.

I made an offer or sent a message but the owner never replied. What can I do?

Owners are not obliged to respond and many receive a large number of offers; they often only reply to the ones they consider competitive. You can follow up with a direct message or try a higher offer. If the owner does not react, your offer simply expires and nothing is charged. YourProps cannot contact owners on your behalf or compel them to answer. In your conversation view, hover over a message to see when it was sent.

Which payment methods are accepted?

Deals on YourProps are completed via PayPal only. PayPal gives both sides a simple, secure and insured transaction, which is why we do not currently offer other methods. Always pay through the YourProps checkout as a regular PayPal payment and never via "Friends & Family", otherwise PayPal buyer protection does not apply. Buyers connect their PayPal account when making their first offer; sellers connect theirs under Dashboard > Settings > Payment.

Who handles shipping, and does the seller ship internationally?

Shipping is arranged between buyer and seller. After an offer is accepted, the buyer provides a shipping address in the checkout and both parties agree on shipping method and costs directly through YourProps. Collectors on YourProps are located all over the world; if shipping or customs matter to you, ask the owner before making an offer.

How do I know what a fair offer is?

That depends entirely on the piece. A good starting point is the Auction Results section under "Market", where you can look up realised prices for comparable items (you need to be logged in to reveal prices; 25 free reveals are available per day). Please note that YourProps itself does not appraise items.

How can I report a listing or a member?

If you believe a listing infringes your rights (e.g. your photos or trademark are used without permission), contains false information, or if a member behaves abusively, please use the contact form and include the link to the listing or profile and a short description. We review every report. Please note that YourProps does not own the items and cannot verify claims about an item's authenticity; disputes about a purchase should be handled via PayPal's resolution process.

Selling & Managing your collection

Does it cost anything to list my collection or to sell on YourProps?

Creating an account and listing your collection is free. You decide per item whether it is "Showcase only" or open to offers.

How do I add an item?

Log in and click "+ Add item" in your Dashboard. The first step is uploading your photos; then pick the movie or series from the dropdown, fill in the details (category, description, provenance, COA etc.) and choose whether the item is "Showcase only" or accepts offers. Save with "List item now". On a phone, scroll up if you cannot see the photo upload.

The movie or series I need is not in the list. How do I add it?

Open the title's page on imdb.com and copy its ID from the address bar; it starts with "tt" followed by digits (e.g. tt0116365). Paste only this ID, not the full URL, into the IMDb ID field in the add-item form and the title will be created automatically. You do not need an IMDb account. If the wrong title is suggested, type the IMDb ID instead of the name.

How do I edit or delete one of my items?

Go to your Dashboard; it lists all your items and has a search box to find a specific one. In the "Actions" column on the right, click the pen icon to edit and the trash icon to delete. On a small screen you may have to scroll the list to the right to see the icons. Save changes with "Update Item". There is currently no bulk delete.

My items say "accepting offers" although I never wanted to sell. How do I turn this off?

Items that were imported from the old YourProps site may have had offers enabled; items listed since the relaunch have offers switched off unless you opt in. To switch all your items to showcase at once, open your Dashboard, click the three dots next to the "+ Add item" button and choose "Set Props to Showcase". To change a single item, edit it and change the listing type.

Why do I receive e-mails about offers or messages, and how do I reply?

YourProps notifies you by e-mail when someone sends you a message, makes an offer or your offer is accepted. These notifications are sent from an unmonitored address: replying to the e-mail does not reach the other member, it only reaches the YourProps team. To answer, log in and open your messages (envelope icon in the top right) or the Offers section of your Dashboard.

How can I share a link to my collection?

Your public collection is available under your profile URL (click your username).

Account & Login

I can't log in. What should I try first?

Use "Forgot password?" on the login page (yourprops.com/auth/forgot-password) and enter the e-mail address you registered with; we will send you a link to set a new password. Check your spam folder if it does not arrive within a few minutes. If you originally registered with Google, use the "Sign in with Google" button; such accounts have no password.

I had an account on the old YourProps site. Why does my password not work?

Accounts and collections from the old site were carried over, but passwords were not, for security reasons. If you have not logged in since the relaunch, go to "Forgot password?" (yourprops.com/auth/forgot-password), enter your registered e-mail address and set a new password. Your items, likes and messages are still there. If you cannot remember which e-mail address you used, or that address no longer exists, contact us with your username.

I never received the password reset or confirmation e-mail.

Please check your spam or junk folder first, and make sure you entered exactly the address you registered with. Some providers, in particular GMX and web.de, frequently block or delay our e-mails. If you have marked a YourProps e-mail as spam in the past, our system stops sending to that address; contact us and we will re-enable it. If nothing arrives after that, contact us via the contact form with your username and we will help you manually.

How do I change my e-mail address?

Log in, open Dashboard > Edit Profile and change the address in the "Email" field, then save with "Update Profile". If you no longer have access to the old address and cannot log in, contact us via the contact form with your username; we will verify that the account is yours (for example by asking you to name two of your listed items) and update the address.

How do I change my username?

Log in and open Dashboard > Edit Profile. In the username section enter the new name and click "Change username". Usernames are 4 to 30 characters, letters and numbers only, and must be unique. You can change your username once every 90 days. Your old profile link redirects to the new one for 90 days, and your old name stays reserved for you during that time. Log in with your e-mail address afterwards; the old username no longer works for login.

How do I delete my account?

You can delete your account yourself. Log in, open Dashboard > Edit Profile and scroll to the "Danger Zone" at the bottom of the page. Click "Delete account", read what will happen, type your username (and your current password if you have one) and confirm with "Delete my account". Your profile, items, comments and likes disappear immediately, open listings are ended, pending offers are withdrawn, alert e-mails stop and you are signed out everywhere. After 14 days your items, photos and personal data are deleted for good. You receive a confirmation e-mail at both steps. Deletion cannot be undone and the account cannot be used during the 14 days. Records we are legally required to keep (orders, payments, invoices) are retained for the statutory period and then removed; your messages remain visible to the people you chatted with as "Deleted user". If you only want to stop receiving e-mails, you do not need to delete your account: turn off notifications under Dashboard > Preferences or pause alert e-mails under Dashboard > Alerts.

What personal data does YourProps store about me?

For a basic account we store your e-mail address, username, a hashed password (we never store your password in plain text) and the content you add (items, photos, messages, offers). If you connect PayPal, we store the identifiers PayPal provides for processing payments; we never see your PayPal password. You can delete your account and data at any time (see "How do I delete my account?").

Alerts, Notifications & E-mails

What are Alerts and how do I follow a movie, prop or search?

Wherever you see a "Follow" button, on the Market (auction results) and on prop pages, click it to follow that movie, prop or search. You then receive one daily digest e-mail with new auction lots, results and member listings that match what you follow. Manage everything under Dashboard > Alerts, where you can also pause all alert e-mails with one click. You can even follow by e-mail without an account; a confirmation link is sent to you first.

How do I control which e-mails and push notifications I receive?

Go to Dashboard > Preferences. Notifications are grouped by type (messages, offers, likes, comments, alerts, etc.) and you can switch e-mail and push on or off for each. To stop alert digests, use "Pause all alert emails" under Dashboard > Alerts. Please do not mark our e-mails as spam: once an address reports us as spam, our system stops sending any e-mails to it, including login and offer notifications.

Can I log in without a password?

Yes. On the login page choose "Email me a login code" and enter your registered e-mail address. You receive a one-time code and a magic link; enter the code or click the link to sign in. This is the easiest way to get back into an account from the old YourProps site that never had a password.

Market & Prop Valuation

What is the Market / Auction Results section?

Under "Market" YourProps collects results from major prop and memorabilia auctions so you can research what comparable pieces have realised. Browsing lots is free; to reveal realised prices you need to be logged in, and 25 free price reveals are available per day. Follow a movie or search from the Market to get new lots and results in your daily alert digest.

What do "original", "screen-used", "screen-matched" and "replica" mean?

Every item on YourProps is listed either as "Original" or as "Replica". An original is a piece made for the production; "screen-used" means it was actually used or worn during filming. "Screen-Matched" is the strongest claim and shown as a badge: the piece can be positively identified in the finished film by unique, impossible-to-replicate details. A replica is a reproduction made after the production; collectors showcase replicas on YourProps too, and they are always marked as such.